Emergency Service & Support

Overview

ACC provides a variety of emergency support programs including up to 24x7 coverage for customers’ most critical systems. Most programs include preventive maintenance as well as on-site response to system emergencies. Programs are individually tailored to the needs of each customer with respect to coverage, response, and preventive services:

Typical System Coverage

ACC Support Programs typically include systems and components associated with automation and/or data collection systems, including:

• SCADA/HMI systems, including peripherals (printers, UPS, network components)
• Historian systems
• System interfaces (OPC servers, custom communication software, etc.)
• Reporting and data collection applications
• PLC-based systems, networks, and I/O
• Related hardware such as power supplies, drives, motor starters, scale interfaces, etc.

Preventive Maintenance

Most support programs include periodic, pre-scheduled preventive maintenance. Typical frequency is three to six months; activities are tailored for each system and application.

• Backup of all configuration files
• Hard drive check (if hard drive is close to capacity, ACC will notify the customer and archive selected files to CD or other media)
• Review system alarm and log files
• Check database tables archive as needed to prevent from getting too large.
• Create registry backups or emergency recovery disks for all PCs.
• Summary report including incidents and recommendations